Tata Motors inaugurates new global delivery centre facility in Pune

Tata Motors inaugurated its Global Delivery Centre (GDC)’s new facility in Pune at the ICC Devi Gaurav Technology Park at the hands of Guenter Butschek, CEO and managing director.

The GDC has been set up to streamline business processes and achieve cost optimisation goals through conceptualisation and deployment of shared services strategies for the Tata Motors Group. 

With an objective to scale up its operations across multiple locations and time zones in 12-15 months, the state-of the art facility (spread across 50,000 sq ft) has been built to capitalise on Pune’s rich pool of ITES and automobile industry talent.

With operations primarily based out of Pune, the GDC also has footprints in locations including Mumbai, Jamshedpur, Lucknow, Dharwad, Pantnagar and Sanand, supporting 12 Tata Motors Group companies including JLR, Tata Marcopolo, TAL, Tata Technologies, TML Drivelines and Tata Motors Finance.

“As part of continuing efforts to streamline our business processes, the GDC is a critical function central to the business delivering SLA based transaction services, transforming business processes and analysing transactional data to develop and deploy data models for better decision support,” remarked C. Ramakrishnan, group chief financial officer, Tata Motors. “We are delighted to inaugurate the new state-of-the-art Global Delivery Centre in Pune.”

Tata Motors launched Shared Services in 2003 with Finance Function and expanded to GDC in 2013 with a team of 120. Today, the team has grown to a strong pool of close to 600 professionals, delivering to over 160 business processes. 

It has also filed 2 IPRs for unique process innovations within this short period. Over the last year, the GDC has won several awards in the shared services domain in India as well as at the international level. These include awards for customer service, process efficiency, entrepreneurship, and process innovation.