Mahindra & Mahindra Ltd. has received the‘Total Customer Satisfaction Award’ from TNS Automotive for its popular SUV – the XUV500. The XUV500received the award for being ranked No. 1 in the SUV segment in the largest syndicated automotive study in India conducted by TNS Automotive.
The study covered dimensions such as sales satisfaction, product quality, vehicle performance and design, brand image, after-sales service and cost of ownership.
Speaking on the recognition, Pravin Shah, Chief Executive, Automotive Division, Mahindra & Mahindra Ltd.said, “The XUV500 has resonated very well with our customers since its launch and has become a trendsetter within the automotive industry. This award will only spur us on to offer our consumer the best products and services. Going forward, we will strive to enhance and delight our customers who have always been at the epicenter of all our activities”.
Speaking on this accolade, Pradeep Saxena, Executive Director, TNS Automotive, mentioned, “The Total Customer Satisfaction Survey conducted by TNS is one of the most comprehensive studies on the car industry in India, which collects customer feedback on multiple dimensions such as sales satisfaction, product quality, vehicle performance and design, brand image, after-sales service and cost of ownership. The XUV500 top ranking in the study reflects the total satisfaction and loyalty that the brand enjoys with its customers.”
The Four Wheeler Total Customer Satisfaction (TCS) Study is an annual syndicated study conducted by TNS India. The study covered a sample size of around 8800 car owners at 1 to 36 months of ownership in 28 cities across India.
Source : CarDekho - Mahindra XUV500 - Mahindra XUV500 receives Total Customer Satisfaction Award from TNS Automotive