Mahindra & Mahindra Ltd. (M&M Ltd.), India’s leading SUV manufacturer, today announced the launch of its customer care website www.withyouhamesha.com, in keeping with its customer centric initiatives. This is the first of its kind digital platform within the automotive industry in India. Developed in collaboration with “With You Hamesha”, the website features exclusive and personalized services for the owners of Mahindra vehicles.
Designed and developed to increase transparency and create awareness amongst the customers about the various customer-centric service initiatives and offerings, www.withyouhamesha.com is a one stop service information repository. To further enhance customer experience, the My Mahindra section provides a world of class leading features and privileges to Mahindra owners. In addition to viewing their vehicle service history, customers have the option to rate the service advisors who would have attended their vehicles at the workshop. This is an industry first initiative. Further, the service cost estimator is expected to bring in transparency as it provides the estimated cost for parts and labour for the scheduled services. On the convenience front, customers can set and receive personalized reminders about their upcoming service/PUC/insurance/license renewal or view vehicle service history details, besides offering a wide range of information on service network, vehicle care, maintenance and value added services.
Speaking about the initiative, Arun Malhotra, Chief Sales & Customer Care Officer, Automotive Division, Mahindra & Mahindra Ltd. said “Mahindra has always endeavored to be at the forefront of customer engagement. With the launch of www.withyouhamesha.com, we aim to take our customer’s experience to a new level. Developed for utmost convenience, this initiative will provide a wholesome experience to our customers at the click of a button. We are sure that this will be a significant step towards achieving our goal of Customer Delight”.