Lunch with BS: Michael Boneham, Ford India MD
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Lunch with BS: Michael Boneham, Ford India MD
....convinced it’s finally figured out the Indian psyche, the company plans a new car every 12-18 months
By : Shyamal Majumdar & Swaraj Baggonkar | Published : July 28, 2010
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Ford sold just 35,000 cars last year, 13 years after it entered India. Its Figo sold 25,000 units in four months — convinced it’s finally figured out the Indian psyche, the company plans a new car every 12-18 months

Michael BonehamMichael Boneham is trying hard to learn Hindi these days. It should ideally have been Tamil, as his workplace for the last three-and-a-half years has been Chennai. But the Ford India MD says while he loves to listen to the “beautiful language”, it’s a bit too formidable for an Australian like him, write Shyamal Majumdar and Swaraj Baggonkar.

“Learning how to say namaste and shukriya has been far easier. Hopefully, I will pick up the rest of the Hindi words before my India stint is over,” Boneham, who has been in India for three-and-a-half years, says with a hearty laugh.

We are at the Coffee Shop at the ITC Grand Central in Mumbai. Boneham wanted an early lunch as he has to catch a flight back to Chennai (he was in Mumbai just for a day to celebrate the mega success of the car maker’s latest offering — Figo) and the Coffee Shop happened to be the only place willing to serve lunch sharp at 12 noon.

His fascination for Indian languages goes much beyond mere linguistic aspirations. “We are a people’s company manufacturing great people’s products, and understanding local languages is a must for an instant connect,” Boneham, who has been out of his home country for 10 years now, says, settling down in the corner table. To be sure, he was no stranger to India even before his current assignment as he had made several trips to the country as Ford’s manufacturing director, Asia Pacific and Africa.
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  Posted by g sandeep ganesh at 24th September,2010
spected sir i would like to bring to your attention that i am having disastrous time with your organisation ,pl go through the following facts and kindly do thE need full on priory as i am going through a lot of mentionable anxiety 1, i am yhe customer of ford for the past 8 years ,earlier i had ford ikon and now fiesta and fiego i was always satisfied with the service provided until now . after everything i have gone through i don't think i will recommend to family and friends 2. i chose ford figo zxi assuming to be the best and booked the car on Aug 10 and the delivery on sep 6 3 during delivery i drove the vehicle in the prence of the showroom executive and complained that the car was experiencing a jerk [like a block ]at regular intervals while and in addition when the car is in neutral the whole body of the car is experiencing a jerk attest once in one minute for whither executive confirmed that the same appears in all figo cars ... being a ly man and with no techn
  Posted by Sunil V. Nayar at 22nd September,2010
I have purchased a Ford Fiesta this Jan 2010 as part of the limited Edition. Now I am why they call it LE. They want to move all the second quality cars and the service center does not want to acknowledge any defects but just say all is fine. I had my car 4 times in the Ford workshop for a small roof sound problem, now I have the sound as well as a big dent in the interior ceiling. If I give one more time what else will happen to my car. Very disappointed with the Ford company.
  Posted by Bipin Chhabra at 1st September,2010
Totally shoddy behaviour from Company staff. Cars are faulty , service from Ford dealer is money making oriented and they refuse to acknowledge their mistakes. Servicing check did not include Coolant check, car got overheated and other dealer is out to make money by adding on parts to be replaced. Totally unacceptable. If MD doesn't check that tendency, they can expect an avalance of complaints at the higher levels they want to produce.
  Posted by KUMAR KUNTAL DAS at 14th August,2010
DEAR MR MICHAEL BONECHAM,M D, FORD INDIA WITH MUCH HOPE AND EXPECTATION, I HAVE PURCHASED ONE DIESEL FIGO (1.4 EXI )ON 30.07.2010 THRU' GANGES FORD,KOLKATA.THE VIN NO OF THE VEHICLE IS MAJ1XXMRJIAM30743(REG. NO: WB-06D-9533). AFTER 3 DAYS I FOUND CRACKED NOISE WHILE BRAKING.I SEND THE CAR TO GANGES FORD WORKSHOP WHO CONFIRMS THAT THERE IS A PROBLEM IN THE CALLIPER PINS IN FRONT WHEELS AND ONLY GREASING WAS MADE WHO HAS GOT NO EFEECT. ON PROBING I FOUND, WHICH FORD SERVICE MANAGER ,ALSO CONFIRMS THAT THERE IS A PROBLEM IN SOME OF THE VEHICLES AND THEY HAVE SENT THEIR CONCERN REPORT TO H.O. BUT TILL DATE THERE IS NO OVERSIZED CALLIPER PINS SENT FROM FORD FOR REPLACEMENT. PLEASE NOTE I AM A MECHINICAL ENGINEER BY PROFESSION HAVING RICH EXPERIENCE IN AUTO MANUFACTURING INDUSTRIES. I WOULD REQUEST YOU TO PLEASE LOOK INTO IT SEROIOUSLY AS IT IS CONCERNING BRAKE SYSTEM. I AM REALLY UPSET ON BUYING THE CAR AND NEVER EXPECT SUCH QUALITY FROM FORD. HOPE TO HAVE IMMEDIATE ACTION FROM
  Posted by Ritwik Maitra at 30th July,2010
I am a great fan of FORD and am really disappointed with Mr. Arvind Mathew's performance as MD. I hope our new MD will perform best. I am very much impressed and happy with the success of Ford Figo. Keep it up or better.
  Posted by Sagar at 29th July,2010
Western companies thought that their big brand names could sell shoddy products at high prices.The Indian consumer has given them a good kick in the pants before they have realised that Indians are very keen on value for money. Even Honda is feeling the heat with the poor showing of their great product Jazz due to the unreasonable price.
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